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Service Staff

Click on one of the people below to find out more information.

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  • John Kerley
    Director of Fixed Operations
    John Kerley

    John joined The Auto Gallery team in June 2009 as our Service and Parts Director with full fixed operations oversight of Ferrari, Maserati, Lamborghini, Porsche, and Audi.  His responsibilities include: revenue generation, departmental expense control, process implementation, customer satisfaction, inventory control, and personnel management.

    John brings over 29 years of automotive experience, the past 12 years at AutoNation, a Fortune 100 company and the industry's largest automotive retailer.  At AutoNation, John oversaw 82 new car franchises in four western states as Regional Fixed Operations Director.  Keeping customer satisfaction at the forefront, John implemented many successful concepts and initiatives:  a measurable ten-step service driveway customer write-up process; Advanced Production Structure (APS) with focus on shop productivity and efficiency and a common parts and strategic labor pricing matrix.  John was involved in the acquisitions of over 15 franchises including three BMW stores.  John was also instrumental in the start up of two remote satellite service facilities for Land Rover Mercedes-Benz.

    John earned his Associate of Arts degree from Pierce College in 1983 and continued his education towards a Bachelors of Science degree in economics at California State University Northridge.  He completed ATCon's Applied Transportation Concept Program in 1998, DSI Advanced Parts Inventory Management Program in 2000, and was appointed by BMW North America as the sole After-sales Manager to assist in development of Retail 2000, a manufacturer/franchise think tank.

    John feels that he has really found a second home here at The Auto Gallery and enjoys the work environment very much. He believes his Auto Gallery team is very special and offers a level of service that no other competitor can match. He would like to invite you to come in and see for yourself!

  • Tim Thomas
    Service Manager
    Tim Thomas

    Tim knew from a very young age that he wanted to work on cars, so he pursued a career in the auto industry. After earning a certification as an automobile technician, Tim officially started work in the auto industry in 1977. Over the years he earned service certification with Audi, Porsche, BMW, and Mercedes.

    Tim became a member of The Auto Gallery team in 2002. He brought many important skills to The Auto Gallery service team. He began working for The Auto Gallery as a general service technician. Tim always went above and beyond his call of duty; this quality was quickly noticed by his Auto Gallery team and he was promoted to shop foreman. After many years with The Auto Gallery Tim has proven to be a very loyal and committed employee. He now manages our Audi Service and Parts Departments.

    Tim has two daughters and one son, which he loves spending off time with. He loves being outdoors and really enjoying all the different environments that California has to offer. He enjoys Harley Davidson and basically anything dealing with cars.

    Tim will make sure that your experience with The Auto Gallery Audi Service Department meets your expectations. If you ever have any questions about your Audi or anything he will be glad to help in any way that he can.

  • Patrick Bui
    Audi/Lamborghini Certified Technician
    Patrick Bui

    Patrick Bui became a member of The Auto Gallery team in 2008, he brought four years of automotive experience to our Auto Gallery team. Patrick graduate from UTI and has numerous Audi Credentials. Patrick knew at a younger age that he would have a career in the car industry. He recalls a moment in high school when he was truly inspired to work on cars. He very much enjoys the process of solving vehicle problems and the feeling of acomplishment that comes when a job has been completed.

    In his free time Patrick loves outdoor sports. He is a member of the NRA and enjoys recreational shooting and fishing. Before he moved to the Los Angeles area Patrick was a resident of San Diego. There he worked at the San Diego Zoo as a VAO Officer for one year, he really enjoyed to interaction with customers and well as animals that came with the position.

    Patrick loves working on cars, and he loves finding the problem and fixing it. He works hard on every car making sure that it is returned to the customer in tip-top condition. His dedication really shines through is work.

  • Oscar Ortiz
    Audi/Lamborghini Certified Technician
    Oscar Ortiz

    Oscar Ortiz joined The Auto Gallery team in 2007. He earned his Technician Certificate in three years at VW. Working on and fixing cars has always been a personal hobby of Oscar's. Here at The Auto Gallery he is able to do work that he truly enjoys doing. Oscar will be the first to tell you that when you get to make a living doing something that you truly enjoy life becomes simple again. Oscar really enjoys the comradely among his teammates and co-workers. He considers many of his co-workers true friends.

    Oscar really loves working out and tries to live a healthy lifestyle. Family and friends are a very important part of his life. "Hanging out with great people who care about you is really what I call a great weekend."

    Oscar spends quality time on each vehicle making sure that the reason why it came to the shop gets fix. He wants you to feel safe in the car you are driving everyday.

  • Rafael Ortiz
    Audi/Lamborghini Certified Technician
    Rafael Ortiz

    Rafael came to The Auto Gallery in late 2007; he brought a life-time of experience with him. Rafael is now a member of our Audi Technician Team. He has been working on cars with his brother since he was a kid. Rafael has a three year certification form VW and has numerous Audi credentials. He has worked all many different kinds of vehicles and has found Audi's to be his favorite.  "I am good at what I do because I like doing it. Things are so hard when you have to, and so easy when you want to. Making these simple makes life a lot more fun!" The Auto Gallery enjoys having Rafael on our team. He is always smiling and ready to help. He is a team-player who makes sure everyone is taken care of. He finds work at The Auto Gallery refreshing, "The guys are great; I have made a lot of friends."

    Rafael's days off are filled with family and relaxation. "I try to spend my days off relaxing; rest is my very good friend." He enjoys a nice game of pick-up soccer every now and then. Family is also a very huge part of his life and he does make time to just be with them.

    Rafael will take care of your Audi when you bring it to The Auto Gallery. You will feel confident that your car is safe and in better condition than the day you bought it. The Auto Gallery is honored to have Rafael as part of our Auto Gallery family. His smile always brightens everyone's day!

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